Your Privacy Matters at fe66

1. Who We Are

fe66 (accessible at fe66.onl) is Bangladesh's trusted online casino and sports betting platform, providing cricket betting, slot games, live casino, and a range of other gaming services to players aged 21 and above. All services are denominated in Bangladeshi Taka (BDT) and are designed specifically for the Bangladesh market.

In the context of this Privacy Policy, "fe66", "we", "us", and "our" refer to the operator of the fe66 Platform. "You" and "your" refer to any individual who accesses the fe66 Platform, whether as a registered Player or as a visitor browsing the site without an account.

This Privacy Policy applies to all personal data collected through the fe66 website, mobile-optimised site, and any other channel through which fe66 services are delivered. By using the fe66 Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

fe66 collects personal data in the following categories, depending on how you interact with the Platform:

Information you provide directly:

• Full name, date of birth, and gender provided at account registration.
• Contact details including email address, mobile phone number, and residential address.
• Identity verification documents such as a National Identity Card (NID), passport, or driving licence, where required for Know Your Customer (KYC) compliance.
• Account credentials including your chosen username and a hashed version of your password (fe66 does not store passwords in plain text).
• Communications you send to fe66 via email, live chat, or support tickets.

Information collected automatically:

• IP address, device type, operating system, browser type and version.
• Pages visited on the fe66 Platform, time spent on each page, and clickstream data.
• Session identifiers and authentication tokens used to keep you logged in.
• Geolocation data (at the country and city level only) derived from your IP address.
• Betting and gaming history, including stake amounts, game selections, and wager outcomes.

Information from third parties:

• Identity verification results from KYC service providers used to confirm your age and identity.
• Payment status confirmations from mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners.
• Fraud and risk-screening data from security partners used to protect the integrity of the Platform.

3. How We Use Your Data

fe66 uses the personal data it collects for the following purposes:

• Account management: To create, verify, and maintain your fe66 account, and to authenticate your identity each time you log in.
• Service delivery: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and other supported payment methods; to settle bets and credit winnings; and to provide access to casino games and sports markets.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to conduct KYC checks as required by our operating obligations.
• Customer support: To respond to your queries, process complaints, and manage disputes submitted via live chat or email.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gambling patterns that may indicate problem gambling behaviour and to apply any self-exclusion or deposit limit settings you have configured.
• Marketing communications: Where you have given explicit consent, to send you information about fe66 promotions, bonuses, and new features. You may withdraw this consent at any time by contacting support.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and develop new features that improve the fe66 experience for players across Bangladesh.
• Legal compliance: To meet any legal or regulatory obligations that apply to fe66's operations.

4. Legal Basis for Processing

fe66 processes your personal data on the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: Processing that is necessary to perform the contract between you and fe66 — for example, operating your account, processing transactions, and settling bets.
• Legitimate interests: Processing carried out to pursue fe66's legitimate business interests, including fraud prevention, security monitoring, and Platform analytics, where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) requirements and age verification mandates.
• Consent: Processing based on your explicit consent, such as the receipt of promotional emails or push notifications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

fe66 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients strictly to the extent necessary to operate the Platform and fulfil our obligations:

• Payment service providers: Mobile wallet operators (bKash, Nagad, Rocket, Upay), Dutch-Bangla Bank, and other banking partners to process deposits and withdrawals in BDT.
• Identity verification providers: Third-party KYC and age verification services that confirm your identity and age eligibility.
• Fraud and security partners: Risk-screening and anti-fraud platforms that help fe66 protect the integrity of accounts and transactions.
• Analytics providers: Anonymised or pseudonymised usage data may be shared with analytics platforms to help fe66 understand how the Platform is used and where improvements can be made.
• Legal and regulatory authorities: Where required by law, fe66 will disclose personal data to law enforcement agencies, courts, or regulatory bodies in Bangladesh. fe66 cooperates fully with lawful requests and will not notify the subject of an investigation where doing so would compromise the investigation.
• Business successors: In the event of a merger, acquisition, or sale of all or part of the fe66 business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6. Payment Data

fe66 takes the security of financial data extremely seriously. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, the following data-handling practices apply:

• fe66 does not store your full mobile wallet PIN, bank account password, or card CVV/CVC number on its own servers at any point.
• Payment transactions are processed through encrypted connections directly with our certified payment partners. fe66 receives only a transaction reference number and a status confirmation (success or failure).
• Your registered mobile wallet number or bank account details are stored in a tokenised form to facilitate future transactions and withdrawal verification.
• All withdrawal requests are subject to identity verification to ensure funds are returned to the same source from which they were deposited, preventing unauthorised fund transfers.

If you believe any unauthorised payment activity has occurred on your fe66 account, contact the support team immediately at [email protected].

7. Cookies & Tracking Technologies

fe66 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the Platform. The categories of cookies we use are as follows:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in while you navigate the site and security tokens that protect your account. These cannot be disabled without preventing you from using the Platform.
• Functional cookies: Remember your preferences, such as language settings and display preferences, to personalise your experience on return visits.
• Analytics cookies: Collect anonymised data about how Players use the fe66 Platform — pages visited, time spent, navigation paths — so we can identify areas for improvement.
• Marketing cookies: Where you have consented, these cookies help fe66 deliver relevant promotional content based on your gaming interests and Platform behaviour.

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the fe66 Platform. Most modern browsers also support "Do Not Track" signals; fe66 respects these signals where technically feasible.

8. Data Retention

fe66 retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Active account data: Retained for the duration of your active account relationship with fe66 and for a period of five years following account closure, to meet anti-money-laundering record-keeping obligations.
• Transaction records: Financial transaction logs are retained for a minimum of five years from the date of the transaction in accordance with applicable financial record-keeping requirements.
• KYC and identity documents: Retained for the period required by applicable identity verification regulations, typically five years after the end of the business relationship.
• Support communications: Chat logs and email correspondence are retained for two years from the date of the interaction to allow fe66 to address any follow-up queries or disputes.
• Analytics and usage data: Anonymised usage data may be retained indefinitely for Platform improvement purposes, as it can no longer be attributed to any individual once anonymised.

9. Data Security

fe66 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fe66 Platform.
• Encrypted storage of sensitive data at rest on fe66's servers, with access restricted to authorised personnel only.
• Multi-factor authentication options for Player accounts to reduce the risk of unauthorised access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls ensuring that fe66 staff can only access the data necessary for their specific job function.
• Automated monitoring systems that detect and alert the security team to unusual account activity in real time.

While fe66 takes every reasonable step to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, fe66 will notify affected Players without undue delay and will take immediate steps to contain and remediate the breach.

10. Your Rights

As a data subject, you have the following rights in relation to the personal data fe66 holds about you. To exercise any of these rights, please contact fe66 at [email protected].

• Right of access: You may request a copy of the personal data fe66 holds about you. fe66 will respond to verified access requests within 30 days.
• Right to rectification: If any of the personal data fe66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request that fe66 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to fe66's legal retention obligations.
• Right to restrict processing: In certain circumstances, you may request that fe66 restrict the processing of your personal data while a dispute or objection is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that fe66 provide your data in a structured, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of fe66's legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11. Children & Minors

fe66 is strictly an adults-only platform. The minimum age to register and use the fe66 Platform is 21 years. fe66 does not knowingly collect personal data from individuals under the age of 21.

If fe66 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all associated data will be reviewed, and the data will be deleted in accordance with our obligations. Any funds held in such an account will be handled in accordance with fe66's Terms & Conditions.

If you are a parent or guardian and believe that your child has registered an account with fe66, please contact us immediately at [email protected] so that we can take prompt action.

12. Third-Party Links

The fe66 Platform may contain references to third-party services, such as payment providers or game studios. This Privacy Policy applies only to the fe66 Platform itself. fe66 is not responsible for the privacy practices of third-party websites or services and encourages you to review the privacy policies of any third party whose services you access in connection with your use of fe66.

13. Changes to This Policy

fe66 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made, fe66 will provide notice via the Platform and, where appropriate, by email to the address associated with your account.

The effective date at the top of this page indicates when the current version was last updated. We encourage you to review this Privacy Policy periodically. Your continued use of the fe66 Platform after the effective date of any revision constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fe66 handles your personal data, please reach out to our support team using the details below. fe66 aims to respond to all privacy-related enquiries within 48 hours.

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 directly within the fe66 Platform
• Response Time: Within 48 hours for written enquiries; immediate assistance available via live chat
• Support Hours: Around the clock, every day of the year, Bangladesh Standard Time (UTC+6)

When contacting fe66 about a data rights request, please include your registered email address and a description of your request so that we can locate your account and respond efficiently. fe66 may need to verify your identity before processing certain requests to protect your data from unauthorised access.